Returning fios equipment to store - Things you need to know. To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is …

 
Returning fios equipment to store

Jan 16, 2024 · Wireless device/accessory Return and Exchange Policy. You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), you should ... Verizon offers a variety of TV remote controls for your Fios equipment, including 2-device, 4-device & big button remotes. Order a new remote to replace an old, damaged or lost remote control. ... If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 888-553 ...2,807 Members online 262K Discussions 43.4K Solutions. Trouble Servicing and returning equipment. VZinSpringfield. Newbie. 01-12-2012 06:49 PM. Hey Folks, I thought I would vet and share a frustration. Back in October when Verizon (I am on Fios BTW) started offering Home Monitoring and Control here in Virginia, I signed right up - it …Returning Verizon FiOS Equipment. Firstly, not all Verizon stores take FiOS returns so you have to check their website to see the nearest return store. No frontier store can be used for this service. Also, you can easily manage your return by using the information on the shipping label to track it. Nevertheless, you can return your Verizon …Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.May 28, 2023 · Returning Fios Equipment to a Verizon Store. Verizon provides several options for returning your Fios equipment, including mailing it back or scheduling a pickup. However, returning your equipment to a Verizon store is the easiest and most convenient way to do it. To return your Fios equipment to a Verizon store, simply follow these steps: 1 ... Just an update here. By 09/2023, the Verizon agent mentioned that UPS store no longer accepts Fios equipment returns and I have to go to the store to return them. "I have …Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2. Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS ... Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS ... Nice how the 'no equipment returns' line is in fine print. What happens is going through their upgrade process steps, I was given instructions that include "any VZ store" as ok for returns. Looking through that page, return acceptance is only at 4 places in the greater RVA area. The Forest Hill store does take equipment, but they have no ...If they haven't mailed out boxes and a label, can go to any UPS store and they'll box and ship everything if they are given the order number for the disconnect, or need to call …You are supposed to be able to take FiOS equipment to any UPS store, and they are supposed to pack it up and return it to Verizon. I have tried that once, and the UPS store admitted the contract with Verizon, but said they weren't being paid by Verizon, and refused to accept the equipment. (UPS has subsequently admitted that it does happen).Pick up your verizon account number that can find on recent verizon fios statement. Verizon made a big deal out of it. Be irresistibly ma...You can return Verizon equipment to any of the Verizon store locations or select Verizon Fios TV stores if you have bought them directly. Moreover, equipment can also be returned via UPS mail. In any case, you have to sent them back within 30 days of purchase or Verizon will charge you for a late fee per day that exceeds 30-day …Zolucky is an online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories. While they strive to provide their customers with high-quality products, ...First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.If you are a tech enthusiast or a photography buff, you have probably come across the name “B&H Store” more than once. B&H is a well-known retailer that specializes in electronics,.../r/Fios is a community for discussing and asking questions related to Verizon landline and Fios (TV, Internet, and Phone) services. For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light.I had to cancel the service because I’m moving to the area that is not covered by them, and they asked to return the following items: Unreturned Fios Router Qty: 1. Fiber Service Unit Qty: 1. I wish they provided some instructions with pictures, because I don’t know what Fiber Service Unit looks like. I have three pieces of equipment: Fios Equipment Return . I’m in the process of moving and need to return a router and cable box. Is it true that I can take the equipment to a UPS store without a box or shipping label and they’ll package it up with a label for me? Thanks Archived post.Equipment, subject to the limitations set forth here. Return of defective equipment or requests for repair or replacement Equipment will not apply in the following circumstances: 1.1. The Equipment is sent or otherwise taken outside of the United States. 1.2 Equipment that is not connected to the Fios network so that remote diagnostics can be Had to stop the verizon fios internet service because of moving. Got confused when it comes to returning the equipment. The only verizon equipment I have is a "router1 router2" thing; not sure because it does not look like any other regular ones.Asked the customer service on Twitter, they claimed that I could return the device to a UPS store …At the Fios store, you can speak with a representative who can help you return your equipment, answer any questions you have, and provide you with a receipt for your records. Fios stores can be found in many major cities across the United States, and you can use the Verizon store locator on their website to find the nearest location.Verizon Retail Store: If you have a Verizon retail store nearby, you can return your equipment there. You can find a store location using the store locator on the Verizon website. Make sure to bring your equipment and any accessories that came with it, as well as a valid form of ID. Accessibility Resource Center Skip to main content. Personal Business. StoresAny UPS store will accept the return. You can use the packaging and shipping label we provided, but it isn’t required. The UPS Store scans the equipment’s serial numbers, packages and ships the returned equipment. Be sure to keep the return receipt for your records. We will send you an email confirmation of your return. The Fios TV Test Drive lets you explore all the options with 425+ channels for 60 days. Afterwards, our digital tool will recommend the ideal package for your viewing habits. Fios TV and internet mix and match in Toms River, NJ. Life is about choices—and Verizon provides the maximum amount possible with a huge range of mix and match, service …When it comes to finding the best stereo store near you, there are a few tips and tricks that can help you make the right decision. Whether you’re looking for high-end audio equipm...When canceling your Verizon Fios subscription, you must return any equipment you rented from the company, or you will face charges for the unreturned devices. The drop-off process varies depending on the device you are returning, and it’s crucial to follow the right steps to avoid fees and ensure a smooth return process.Just an update here. By 09/2023, the Verizon agent mentioned that UPS store no longer accepts Fios equipment returns and I have to go to the store to return them. "I have checked the details and I'm sorry to inform you that UPS store is not accepting the router returns right now. I request you to please return the router in Verizon store. Accessibility Resource Center Skip to main content. Personal Business. StoresNorthern Tool Equipment is one of the leading providers of tools, equipment, and supplies for home improvement projects. With over 100 store locations nationwide, Northern Tool off...May 28, 2023 · Returning Fios Equipment to a Verizon Store. Verizon provides several options for returning your Fios equipment, including mailing it back or scheduling a pickup. However, returning your equipment to a Verizon store is the easiest and most convenient way to do it. To return your Fios equipment to a Verizon store, simply follow these steps: 1 ... Please visit our Verizon Return Policy for details and watch this video to see how. To learn about sending your return back to us, visit Verizon mobile 30-day return and exchange FAQs. The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or ...Here’s how: 1. Go to the Verizon Fios Equipment Return page. 2. Enter your account information and select “Continue.”. 3. Choose the equipment you want to return and select “Next.”. 4. Select a return method: shipping or drop-off at a Verizon store.i Locating a Verizon Fios Store Near Me To Return Equipment If you are planning to cancel your Verizon Fios service or you’ve already done it, make sure you keep reading …Find a Verizon store near you to learn more about the fastest internet and cable, TV, and phone services deals available. Verizon Store Locations Find "The UPS Store" locations to drop-off Fios equipment. For Verizon FIOS, you can return it either by mailing it through UPS or at specific Verizon FIOS TV store locations. To avoid returnee equipment fees, it is essential to return the equipment within 30 days of cancellation. You can feel free to reach out to Verizon for further support in ensuring a successful return.Dec 6, 2022 · Verizon Fios Equipment Return Locations in Maryland. The Verizon Fios equipment return locations in Maryland are presented in the table below: Drop Off Locations. Business Hours. Aberdeen. Moorehead – The Cellular Connection. Mars Shopping Center. 1016 G Beards Hill Rd. Aberdeen, MD 21001. How do I return my Verizon FIOS Internet? Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any …Yes, that's correct. A helpful Redditor looked up the serial number of the Actiontec in Verizon's customer premises equipment database and told me they didn't know or care where it was. There wasn't any unreturned equipment fee, only three payments of $66.663 for the new G1100.Jul 2, 2018 · The return is supposed to be brought to a Fios Corporate store location. Not a Verizon wireless location. In my area Verizon wireless doesn’t even like taking Fios payments. however they do have the address for Fios returns in my locale. google FiOS Corporate store locations within your zip code. This. You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. Venus Clothing is a popular online retailer known for its trendy and stylish clothing options. However, sometimes you may find that the item you ordered doesn’t fit quite right or ...Aug 17, 2019 · 08-17-2019 06:07 AM. Call 1-800-Verizon (8008374966) and type in your phone/account number say you want to return equipment to the prompt. Just called and got through in five minutes. As far as returning goes they will either send you a box or you can drop off at UPS. 5 Likes. Store Hours. Mon: Closed Tue-Fri: 10 AM – 6 PM Sat: 10 AM – 6 PM Sun: Closed Products and Services offered at this location + Fios TV and Internet sales + Home phone services + Fios equipment pickup and returns + Verizon Fios and Wireless payments accepted Open the Modal . Verizon Residential. Dont have time to stop by? Shop online any hour …I had to cancel the service because I’m moving to the area that is not covered by them, and they asked to return the following items: Unreturned Fios Router Qty: 1. Fiber Service Unit Qty: 1. I wish they provided some instructions with pictures, because I don’t know what Fiber Service Unit looks like. I have three pieces of equipment:Verizon Equipment Return – Guide For FiOS TV & Internet Modem. Last Updated: March 3, 2023. Following the Verizon …When it comes to finding the best stereo store near you, there are a few tips and tricks that can help you make the right decision. Whether you’re looking for high-end audio equipm...Verizon Fios Store - Wappingers Falls is located on 1830 South Rd, Wappingers Falls, NY 12590 Locations nearby. Verizon Fios Store - New Windsor 1610 State Route 94, New Windsor, NY 12553. 16 miles. Verizon Fios Store - Kingston 449 Broadway, Kingston, NY 12401. 22 miles.Return to the Device Management Center. Select Return Details for the device you’re returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ... Nov 12, 2023 · 8. Return Equipment Promptly. As a part of the cancellation process, all Verizon rental equipment such as a router, TV box, etc., should be returned promptly to avoid any extra charges. 9. Ask for a Cancellation Confirmation. It’s crucial to ask for a cancellation confirmation, either by email or written document. Support. Orders, apps & equipment. Returning your DIRECTV equipment. Learn what DIRECTV box needs to be returned and how to return it.If you talk to billing/support they should be able to help get a prepaid box sent to you. Otherwise, try visiting a UPS Store and see if they are capable of taking the DSL equipment, since UPS is a partner of Verizon for returning FiOS equipment. The FiOS store may not be able to accept the DSL gear.I had to cancel the service because I’m moving to the area that is not covered by them, and they asked to return the following items: Unreturned Fios Router Qty: 1. Fiber Service Unit Qty: 1. I wish they provided some instructions with pictures, because I don’t know what Fiber Service Unit looks like. I have three pieces of equipment: Choose from a full range of UPS shipping options for package delivery. Packing. Big or small, The Certified Packing Experts at The UPS Store can handle it all. Printing. Grab their attention and promote your message with professionally printed products. Mailboxing. Open a personal or business mailbox with a real street address. /r/Fios is a community for discussing and asking questions related to Verizon landline and Fios (TV, Internet, and Phone) services. For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light.I just read that if you take your equipment to a UPS store, they will take care of shipping it back. Make sure you receive and save your tracking number. So run don't walk, because if you have cancelled your service, the clok has started for returning your equipment. Failure to return in a timely ma...You don’t need to return your Verizon remote if you’re returning the Verizon FIOS equipment to the local store or mailing it back. We will also include replacement of Verizon remote with 30-day money-back guarantee. It is not necessary to …Learn about returning equipment for: Wireless - Get info on how to return your wireless device. DSL internet - Find out how to return your DSL equipment. Or you can call 800.331.0500 to return your device. We’ll waive any remaining installment balance if you return your device by December 1, 2022.Material handling equipment pieces, like fork lifts and order pickers, are used to move, store, control or protect materials. This type of equipment is found in warehouses and fact...The nearest verizon fios store to return equipment locations can help with all your needs. Contact a location near you for products or services. Here are the details about the nearest Verizon Fios store where you can return your equipment: What is the address of the nearest store? 123456 Main St, City, State 12345.Table Contents: show Introduction Greeting the Audience Why Returning Your Verizon Fios Internet Equipment is Important? Verizon Fios Internet Equipment Return Process Step 1: Gather Your Equipment 🔍 Pro tip! Step 2: Complete the Verizon Equipment Return Form 🔍 Pro tip! Step 3: Print the Return Label 🔍 Pro tip! Step 4: Pack and Ship …/r/Fios is a community for discussing and asking questions related to Verizon landline and Fios (TV, Internet, and Phone) services. For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light.They are supposedly a FIOS store as well. Avoid at all costs! They do not know anything about FIOS. ... Went in to return some equipment. Fast, friendly service. Gave some great advise on new phones. This will be my go to Verizon store from now on. Useful. Funny. Cool. Evelyn B. Glen Allen, VA. 0. 11. 1/6/2020. I came in to return Fios equipment and …They are supposedly a FIOS store as well. Avoid at all costs! They do not know anything about FIOS. ... Went in to return some equipment. Fast, friendly service. Gave some great advise on new phones. This will be my go to Verizon store from now on. Useful. Funny. Cool. Evelyn B. Glen Allen, VA. 0. 11. 1/6/2020. I came in to return Fios equipment and …First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.Provided the product is unopened, all Fred Meyer electronics can be returned with the original sales receipt within 30 days of purchase, notes the Fred Meyer website as of 2015. Th...Accessibility Resource Center Skip to main content. Personal Business. StoresPrepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2. Aug 17, 2019 · 08-17-2019 06:07 AM. Call 1-800-Verizon (8008374966) and type in your phone/account number say you want to return equipment to the prompt. Just called and got through in five minutes. As far as returning goes they will either send you a box or you can drop off at UPS. 5 Likes. Accessibility Resource Center Skip to main content. Personal Business. StoresTo avoid being billed an unreturned equipment charge, please return all your Verizon Fios TV equipment within 30 days of the day your service is disconnected. ... Return rented equipment to the Verizon or the UPS Store nearest you; You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon. …Are you unsure about how to return a SHEIN order? Don’t worry, you’re not alone. Returns can be a confusing and frustrating process, especially when dealing with online retailers. ...10-16-2012 05:39 AM. Traditionally there are 3 ways to return Verizon equipment. Probably the easiest is to simply take it into a Verizon Experience Store if there is one within reasonable driving distance and hand it in across the counter. You also at least used to be able to simply drop the equipment off at any UPS store, and they would ship ...FiOS. We recently moved out of state and had planned on coming back to get the house listed for sale and return the Verizon router, but won’t be able to during the 30 day return window as originally planned. I know we’ll be charged an equipment fee, but does anyone have any experience with getting equipment returned a few days after that 30 ...04-30-2020 04:13 AM. Most verizon stores are closed due to this virus. However they will be open in the future. It’s best to go to the store, have the clerk scan all the equipment bar codes and list as returned. Make sure they give you a itemized receipt with the equipment as well as your account number and name if possible.

Choose from a full range of UPS shipping options for package delivery. Packing. Big or small, The Certified Packing Experts at The UPS Store can handle it all. Printing. Grab their attention and promote your message with professionally printed products. Mailboxing. Open a personal or business mailbox with a real street address. . Man lift rental near me

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/r/Fios is a community for discussing and asking questions related to Verizon landline and Fios (TV, Internet, and Phone) services. For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a ... The nearest verizon fios store to return equipment locations can help with all your needs. Contact a location near you for products or services. Here are the details about the nearest Verizon Fios store where you can return your equipment: What is the address of the nearest store? 123456 Main St, City, State 12345.Your farm equipment is one of the largest investments on your farm. Keeping your farm tools regularly maintained and properly stored are the best ways to ensure that they last you ...Fios is the internet your home wants to handle everything it demands. Get the fastest upload speeds on the 100% fiber-optic network. Check availability. Fios means. ultra-fast. The power of. massive capacity. Using fiber results in a greater uploading capacity. So you can have more bandwidth for everyone in your home at the same time.How to return equipment from home. If you don't have a The UPS Store nearby, you can request shipping boxes and mail the equipment to us. Here's how it works: Request your prepaid mailers and shipping boxes. We’ll send you boxes and a UPS return mailing label within 5-7 business days. Follow the enclosed instructions and pack your boxes. Store Hours. Mon: Closed Tue-Fri: 10 AM – 6 PM Sat: 10 AM – 6 PM Sun: Closed Products and Services offered at this location + Fios TV and Internet sales + Home phone services + Fios equipment pickup and returns + Verizon Fios and Wireless payments accepted Open the Modal . Verizon Residential. Dont have time to stop by? Shop online any hour …Follow these two easy steps to complete your return. Step 1. Find The UPS Store ® nearest you. Step 2. Bring the QR code we sent you by email or text and the following Frontier equipment. No boxes or labels are needed. Your equipment return link is invalid and may have expired. Please contact support, thank you.Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2. You’ll get fiber-optic internet up to 940/880 Mbps, Business VoIP, connection to the Internet of Things, and a broad security approach to help prevent data breaches for your enterprise business of 500+ employees. Get reliable and fast Verizon Home Internet - Order Now and enjoy seamless browsing, streaming, and gaming.Follow these two easy steps to complete your return. Step 1. Find The UPS Store ® nearest you. Step 2. Bring the QR code we sent you by email or text and the following Frontier equipment. No boxes or labels are needed. Your equipment return link is invalid and may have expired. Please contact support, thank you.Returning equipment can often be a stressful and time-consuming process. Whether you are returning a faulty product or simply no longer need the equipment, it is important to navig...Returning Verizon Fios Equipment. You need to return your Fios equipment within 30 days of connecting your service to avoid getting hit by an unreturned equipment charge. Verizon equipment can be returned at a Verizon store or at UPS locations. You can also ask them for a prepaid shipping label to send your equipment …Fios TV installation. Fios® TV provides a digital TV experience with a 100% fiber-optic network directly to your office using your existing coaxial cable wiring. With eye-popping color, vivid sound and amazingly sharp pictures, Fios TV includes: More than 500 digital channels. Over 123 local and national high-definition television (HDTV) channels. .

First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.

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    Country inn suites near me | If they haven't mailed out boxes and a label, can go to any UPS store and they'll box and ship everything if they are given the order number for the disconnect, or need to call Verizon back and have them mail out a return package to box and label yourself and then contact UPS for a package pickup. She has 30 days to return the equipment ... You can cancel by calling 1.844.837.2262 during business hours. 4. For security reasons we will need to authenticate you when you call. Please have your account number ready. 5. If you are located in CA, FL, or TX you will need to contact your local provider to cancel service. Suspend service (vacation suspend)Fios TV installation. Fios® TV provides a digital TV experience with a 100% fiber-optic network directly to your office using your existing coaxial cable wiring. With eye-popping color, vivid sound and amazingly sharp pictures, Fios TV includes: More than 500 digital channels. Over 123 local and national high-definition television (HDTV) channels. ...

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    Estee lauder job vacancies | Please visit our Verizon Return Policy for details and watch this video to see how. To learn about sending your return back to us, visit Verizon mobile 30-day return and exchange FAQs. The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or ...Store Bolivia, Cochabamba. 1,471 likes · 34 talking about this. Electrónica de consumo, audifonos,parlantes,speakers.equipos de......

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    Tesla snow tires | Not even the online chat allowed me to get to an agent. Spoke to a specialist from Verizon at this number: 844-837-2262, and they said that I need to call Frontier since Verizon Fios is no longer servicing my area (California). EDIT: Frontier tech support said that they don't want it back if it is ONT, they only accept return for router or modem. Just the power cords and remotes. Just the equipment itself and the power supply. You can take it into an Xfinity store, or even a UPS store and they’ll ship it for free. Unit and Power supply is all you need. The rest of the wires....you can toss in the trash.You can return your Fios equipment to any of Verizon's authorized return locations. These locations include Verizon retail stores as well as certain partner retailers like Office Depot. Simply take all your Fios equipment with you, including your cable box, router, and ONT device, and return it to any open location during their business hours. ...

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    Lv trainer sneakers | Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2. To return equipment to AT&T, contact the AT&T customer service by calling the number listed on AT&T’s Contact Us page and explain the reason why you need to return the equipment. F......

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    Pactiv careers | How to return your Fios equipment. You must contact us to start the return process. We’ll let you know which UPS stores are near your address so you can drop off your return. …Please visit our Verizon Return Policy for details and watch this video to see how. To learn about sending your return back to us, visit Verizon mobile 30-day return and exchange FAQs. The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or ...Store Hours. Mon: Closed Tue-Fri: 10 AM – 6 PM Sat: 10 AM – 6 PM Sun: Closed Products and Services offered at this location + Fios TV and Internet sales + Home phone services + Fios equipment pickup and returns + Verizon Fios and Wireless payments accepted Open the Modal . Verizon Residential. Dont have time to stop by? Shop online any hour …...

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    Amc 12 niles | All you have to do is select the employee and change their status to off-boarding. We automatically send an email and coordinate with you on where you want to send the equipment or place it in one of our global warehouses. Then we handle everything to get it to the required destination. 3. Sending Shipping Materials.Re: Asking to return equipment that I never had- please help. 12-16-2014 07:13 PM. Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Ask the agent for confirmation of the equipment listed on your account, and then return that ...You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. Reply tandthezombies • Additional comment actions. I've successfully returned Verizon equipment at one of their stores so you should be able to do the same Reply ......