Accessibility Resource Center Skip to main content. Personal Business. StoresIn today’s digital age, having a reliable and fast internet connection is essential. One popular option that many consumers consider is Fios, a fiber-optic network provided by Veri...How to return your Fios equipment. You must contact us to start the return process. We’ll let you know which UPS stores are near your address so you can drop off your return. Or you can use the UPS find a store tool. Any UPS store will accept the return. You can use the packaging and shipping label we provided, but it isn’t required. 08-24-2018 08:45 AM. I returned my FIOS gateway router back on June 1, 2018. When I log in to MyVerizon, I get a message that says "Return your equipment..." I'm also getting email reminders to return the equipment or get charged for it. I've done the customer service chat, I've called also. Each time I'm told that it will be cleared in 2-3 days.Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966)." This issue really should be saved. How can I access and print the label for returning the Fios equipment? Please let me know as soon as possible. Thanks for your help!Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.Jul 13, 2014 ... Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You ...Q: Where can I return my Verizon Fios equipment? ... A: Please bring all equipment you wish to return along with your order number to the nearest qualified ...Call the Verizon Fiber Solutions Center (1-800-VERIZON) to break the lease. Break the Lease using the FiOS App by following the troubleshooting steps for “I can ...Verizon Fios equipment returns Learn about returning Fios equipment when you’re getting replacement equipment or after you disconnected service. Important: When disconnecting service, to avoid an unreturned equipment charge , you must return all your Verizon Fios equipment within 30 days of your service disconnection date. Apr 30, 2014 ... "No Charge, Hassle Free" Verizon Fios equipment return at The UPS Store - Feasterville, your authorized Verizon Return Center.You will get your final bill on your normal bill cycle. There may be more than one bill after you disconnect your services that will include any new charges or credits. If the disconnect date is close to the actual bill date a standard bill will be generated before the final bill statement. Pro-rated credits will appear on the bill for any ...Find the FioS TV lineup for your area by navigating to VerizonWireless.com, clicking on Services, then FiOS, and then selecting FiOS TV, choosing Plans & Channels, scrolling to the...Installing Verizon Fios. Self-Installation is a great way to set up your Fios Internet, TV and Phone service (s) when it's convenient for you. Verizon can mail you the equipment or you can pick it up at one of our Fios locations. When you’ve received your equipment, sign into My Verizon to get your Fios up and running with the easy step-by ...During this time, my housemates--who had ordered a replacement router from Verizon for their own account at this new address--received their router with no issue or fault and with their replacement router they had a return label to send their old router back so it's not a matter of the mail office having issues getting it to the house.Starting 2.8.2024, Fios, 5G Home and LTE Home internet customers may be eligible for Verizon Forward if they meet at least one of the criteria below: Transfer an active …Installing Verizon Fios. Self-Installation is a great way to set up your Fios Internet, TV and Phone service (s) when it's convenient for you. Verizon can mail you the equipment or you can pick it up at one of our Fios locations. When you’ve received your equipment, sign into My Verizon to get your Fios up and running with the easy step-by ...Verizon Fios is the perfect home entertainment solution for anyone who wants the best possible streaming and gaming quality and no delays or buffering. With Fios, you can watch you...Re: FIOS router return after installing my own. JJKiv. Contributor - Level 1. 11-13-2018 08:03 AM. Yes at any FIOS walk in store and also at some Wireless stores. I have done it at a Verizon franchised retailer, not a Verizon operated store. You can check locatioons near you that accept Fios equipment. Check this link:But that is the easiest way. Take the box and go down to a UPS Store and let them know it is for Verizon and they will take care of it for you. Just keep the tracking number as your receipt and records. My TV broke and now I have an extra STB and remote control that I'd like to return, but I'm not sure how to begin the process.Full channel access and DVR streaming req. Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV and/or DVR streams per media server. Verizon Wireless Data-Free Streaming (not available in California): Req. postpay 4G LTE service. Non-streaming activity (e.g., app downloads, starting/restarting the app, going off ...It is Verizon property and is a key part of the FiOS system. It is the boundary between light on the fiber and wired interfaces to your devices. It has Ethernet, coax and phone connections for the various services. The box on the bottom is a set-top-box. Return it to Verizon when you cancel TV service.Accessibility Resource Center Skip to main content. Personal Business. StoresQ: Where can I return my Verizon Fios equipment? ... A: Please bring all equipment you wish to return along with your order number to the nearest qualified ...Equipment Return . I just cancelled my Verizon Fios because I will be moving and the service is not available at my new apartment complex. When initially setup, the installation consisted of putting in a black Verizon “ont” box and a white Verizon box that says “power ok” on the outside. ... says “power ok” on the outside. (Sorry ...Verizon Fios is a popular choice for television and internet services, offering a wide range of channels for their subscribers. With so many options available, it can be overwhelmi...Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.View unreturned Equipment Pricing. Equipment Type. National Unreturned/Damaged Charge - Consumer. Broadband Home Router. $100.00. Fios Extender. $145.00. Fios Network Extender. $99.00. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu.Eventually, the need may arise for you to return this box to Verizon, either for repairs or as part of your service cancellation. Depending on your specific preferences, you can return this equipment through the mail or at one of several Verizon FiOS TV storefronts. Understanding your options when it comes time to initiate a Verizon equipment ... We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966). I called the number listed, and was told to bring the router to a Fios store. Unfortunately, all the Fios stores in my area are closed due to coronavirus.Looking for a broadband solution that offers top-notch speeds and all the features that come with great internet, TV, and phone? Look no further than Verizon Fios. With this servic...If you need to return your Verizon Fios equipment, you can do so by using the provided return label. Simply attach the label to the box containing the equipment and drop it off at any FedEx location. You can also schedule a pickup by calling 1-800-GO-FEDEX.If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card. If your payment card is not available, the refund will be applied to your bill. If you live in Virginia, Verizon holds your deposit for six months. To qualify for a deposit refund, your payment ...How do I connect a Wi-Fi device to the Fios Router? Access the Wi-Fi setting on your Wi-Fi device, then select your Fios Router using the Wi-Fi name or Wi-FI network name (ESSID) shown on the label located on the back panel of your router. Enter the Wi-Fi password or Wi-FI password (WPA2 key). The default password/key is also shown on the label.Remote control set up, user guides and codes. Many of the codes may pair when programming your Fios remote with the TV devices. Important: Remote controls have different remote codes that work specifically for each make and model. Download the user guide you need below for complete information about your remote’s setup, TV codes, …Changed your mind about a purchase during the 30-day return & exchange period. Have a defective device that's under warranty. Want to trade in for a new device or do an early upgrade. Note: If you need to send us your home internet equipment (e.g. routers, receivers), different return processes apply.Additional support. Visit our Customer Learning Portal for even more training and resources related to Verizon Business products, systems and tools. Open portal. Set up and activate Verizon set-top boxes and DVRs including the Cisco CHS 355, Cisco CHS 435 HD DVR, Motorola 7100-P2 HD, and others.Offer a solution for customers to connect the old Verizon DVR to the new Fios One DVR via ethernet, COAX or USB and transfer recorded content. Again, expecting customers to just lose all of the recorded content (hundreds of hours), simply because they are upgrading to the newest equipment is unacceptable.We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966). I called the number listed, and was told to bring the router to a Fios store. Unfortunately, all the Fios stores in my area are closed due to coronavirus.We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966). I called the number listed, and was told to bring the router to a Fios store. Unfortunately, all the Fios stores in my area are closed due to coronavirus.Jul 13, 2014 ... Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You ...The nearest verizon fios store to return equipment locations can help with all your needs. Contact a location near you for products or services. Here are the details about the nearest Verizon Fios store where you can return your equipment: What is the address of the nearest store? 123456 Main St, City, State 12345.If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card. If your payment card is not available, the refund will be applied to your bill. If you live in Virginia, Verizon holds your deposit for six months. To qualify for a deposit refund, your payment ...You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) …For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light. Follow Reddiquette, learn something new, and enjoy some blazing fast Fios."After being told by a Verizon Fios representative that I could return my equipment at any Verizon location (I asked again to verify it could be returned at ...Wi-Fi Health Check in the My Verizon app, to optimize your Wi-Fi network. An optional Wi-Fi Extender* for better signal strength in hard-to-reach places. *If you cancel service or change to a plan that does not include Whole-Home Wi-Fi, you must return the Verizon-owned Wi-Fi Extender or you'll be charged an unreturned equipment fee of $175.If you’re looking to sign up for Verizon Fios or get the most out of your existing Verizon Fios internet service, this guide can help. In it, we’ll teach you everything you need to...Re: Can't find how to return Fios Equipment. LawrenceC. Legend. 09-01-2020 01:38 PM. Hi mzaner, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then …The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device and accessories from a non-Verizon operated retail location (authorized retailer), you should review that ...I am dealing with a persistent issue with Verizon customer service over a miscommunication with the return of my fios internet and tv equipment. I had an account from September 2013 through May 2014. At the end of the period, I received all of the boxes to ship my equipment (5 cable boxes, 1 router) back to Verizon.I received a return box from Verizon today to send back my equipment after a disconnection. Inside, there is a receipt that lists the items they are expecting me to return. One of them is G1100, the FIOS internet gateway. But the gateway we've been using belongs to us - we bought it on Amazon when w...Accessibility Resource Center Skip to main content. Personal Business. StoresInstalling Verizon Fios. Self-Installation is a great way to set up your Fios Internet, TV and Phone service (s) when it's convenient for you. Verizon can mail you the equipment or you can pick it up at one of our Fios locations. When you’ve received your equipment, sign into My Verizon to get your Fios up and running with the easy step-by ...The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device and accessories from a non-Verizon operated retail location (authorized retailer), you should review that ...Dec 13, 2020 ... I called Verizon to cancel my services before Thanksgiving do to the fact I was moving. The associate on the phone asked for my new address ...Re: FIOS router return after installing my own. JJKiv. Contributor - Level 1. 11-13-2018 08:03 AM. Yes at any FIOS walk in store and also at some Wireless stores. I have done it at a Verizon franchised retailer, not a Verizon operated store. You can check locatioons near you that accept Fios equipment. Check this link:Returning equipment can often be a stressful and time-consuming process. Whether you are returning a faulty product or simply no longer need the equipment, it is important to navig...The nearest verizon fios store to return equipment locations can help with all your needs. Contact a location near you for products or services. Here are the details about the nearest Verizon Fios store where you can return your equipment: What is the address of the nearest store? 123456 Main St, City, State 12345.Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966)." This issue really should be saved. How can I access and print the label for returning the Fios equipment? Please let me know as soon as possible. Thanks for your help!Verizon Routers. Verizon offers a wide variety of advanced equipment and accessories to maximize your Fios, 5G Home, and High Speed Internet (DSL) connection. For complete information, user guides and step-by-step help in setting up your equipment, select your router below. Business Customers: Learn about Routers for Small Business.Products and Services offered at this location + Fios TV and Internet sales + Home phone services + Fios equipment pickup and returns + Verizon Fios and WirelessAccessibility Resource Center Skip to main content. Personal Business. StoresI missed the 30 day period to return my fios equipment. Am I still able to return it late? I understand I may be charged a fee still, however would like to reduce the balance owed (full price of the equipment) if possible. Thanks.Verizon Fios equipment returns Learn about returning Fios equipment when you’re getting replacement equipment or after you disconnected service. Important: When disconnecting service, to avoid an unreturned equipment charge , you must return all your Verizon Fios equipment within 30 days of your service disconnection date. Fios is the internet your home wants to handle everything it demands. Get the fastest upload speeds on the 100% fiber-optic network. Check availability. Fios means. ultra-fast. The power of. massive capacity. Using fiber results in a greater uploading capacity. So you can have more bandwidth for everyone in your home at the same time.During this time, my housemates--who had ordered a replacement router from Verizon for their own account at this new address--received their router with no issue or fault and with their replacement router they had a return label to send their old router back so it's not a matter of the mail office having issues getting it to the house.Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.Has anyone had experience changing over to Verizon FIOS from Comcast and, if so, can they relate their experience in returning equipment to Comcast ... I've had a different experience. My FIOS install was 3/25 and on 3/30 I called Comcast and cancelled my service. That same morning I drove to ComcastTown and dropped off my HD box …Full channel access and DVR streaming req. Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV and/or DVR streams per media server. Verizon Wireless Data-Free Streaming (not available in California): Req. postpay 4G LTE service. Non-streaming activity (e.g., app downloads, starting/restarting the app, going off ...For years, Verizon has been improving its Fios internet bundling service. With Verizon Fios, you have a variety of options when it comes to streaming content. Traditional streaming...Step 3: Post the Equipment. After packing the equipment, you should post it to the Verizon FiOS return address. Verizon FiOS may provide you with a pre-paid label for shipping the equipment back, or you may be required to pay for the cost of shipping. Once the equipment has been posted, keep the tracking number safe in case you need to track ...Prepare Package. First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.If you’re looking for a reliable, high-speed internet service, Verizon Fios may be one of your best options. Not only are the services consistently regarded as some of the fastest ...When will I get my refund? Once confirmed, your account ... Many items purchased from the Accessories Store have a defective equipment return period of 1 year.Stay away unless forced! These new arris boxes are junk and a pain to setup. I have the Fios One keeps turning my one TV back on unless I leave the HDMI cable unplugged. And so far in 3 days I cannot get the Fios One Mini to activate over WiFi or Coax. Im tempted to plug my old Cisco boxes back in and return this new stuff to Verizon.In fact, i was being billed around $3 a month for extra upkeep on my end because it is an obsolete model. The first two customer service people mildly threatened a $100 or more non return fee of older equipment so that's why i was on hold for so long trying to speak to their supervisor and eventually got hung up on. Very unprofessional.Ex. you ship it to Verizon via UPS and UPS accidentally sends it to the wrong location or it gets damaged/lost in transit, you will be held responsible for the equipment. You can have the company ...I returned my equipment via UPS on Friday 4/17/15. You received the box on Tuesday 4/21/15 but sent me a message that you were missing some of my. ... As of 5/4/15 I have received a text message stating "Please return unused equip to Verizon FIOS ASAP. If you need assitance or have questions please call {edited for privacy} ...You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. Reply tandthezombies • Additional comment actions. I've successfully returned Verizon equipment at one of their stores so you should be able to do the same Reply ...Re: Equipment Return Status? 07-13-2014 07:47 AM. I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon has not yet recieved the set top boxes (3). Is there a place where I can track this on the verizon site, becuase I accidentally lost …An overview of equipment, devices and services support topics is shared below. Use the menu or click a topic title to navigate between the topics. Wireless devices – Learn all the details about your wireless phones and tablets, including how to troubleshoot common issues and get eSim help. Routers – Get information about Verizon routers and ...
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.. Hoverboards for adults
Some other Verizon customer got a return label and box to return equipment with your name and account info on the label and used it to return equipment so when the Verizon warehouse received the returned equipment and scanned the info on the label, you got credit for the equipment return. I would check the corner of the return label that you ...Limited time offer. Ends 2.22. Buy | Details. Visit Verizon cell phone store near you on Glen Burnie North in Glen Burnie to find best deals on our phones and plans. Book appointments and check store hours.Stay away unless forced! These new arris boxes are junk and a pain to setup. I have the Fios One keeps turning my one TV back on unless I leave the HDMI cable unplugged. And so far in 3 days I cannot get the Fios One Mini to activate over WiFi or Coax. Im tempted to plug my old Cisco boxes back in and return this new stuff to Verizon.Dec 7, 2019 ... The Verizon websites store locator to return FiOS equipment isn't working ... Verizon. My Verizon App. Ask, answer and connect with your peers in ...In today’s digital age, having a reliable and fast internet connection is essential. One popular option that many consumers consider is Fios, a fiber-optic network provided by Veri...Unable to Return Fios Equipment--I need a label! 12-13-2020 06:33 PM. I called Verizon to cancel my services before Thanksgiving do to the fact I was moving. The associate on the phone asked for my new address and reassured me that my return box would be along in 3-5 business days with my pre-printed return label.equipment return scam. 07-28-2015 02:12 PM. I recently cancelled my verizon fios because I need to moved to a new place. I returned the two equipment (HD TV Set box and router) the day after I stopped the service on 07/24 and kept the ups receipt. the UPS traker showed verzion received the shipped box on Monday 07/27 and verizon …Share. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Print a return shipping label to send back or exchange a device or accessory within 30 days after purchase from a Verizon …Step 3: Post the Equipment. After packing the equipment, you should post it to the Verizon FiOS return address. Verizon FiOS may provide you with a pre-paid label for shipping …If you’re looking to sign up for Verizon Fios or get the most out of your existing Verizon Fios internet service, this guide can help. In it, we’ll teach you everything you need to...How to return your Fios equipment. You must contact us to start the return process. We’ll let you know which UPS stores are near your address so you can drop off your return. Or you can use the UPS find a store tool. Any UPS store will accept the return. You can use the packaging and shipping label we provided, but it isn’t required. Contacted local verizon wireless and begged to speak with a u.s. verizon residential cust serv rep and yes, the older model Actiontec MI424-WR Rev. E is obsolete and does not have to be replaced and you will not be assessed a non-return fee for it.Returned Equipment but still being charged. Shelby631. Newbie. 01-19-2018 12:33 PM. I upgraded my router in August and returned my old one to the Verizon store in my area in September. I kept getting messages that if I didn't return the old router I would be charged $100.00. I called and talked with someone from customer service in October …Step 1: Gather Your Verizon Equipment. Before returning your Verizon equipment, it’s crucial to gather all the items you need to return. This typically includes the modem, router, set-top boxes, remotes, and any other devices provided by Verizon. Take a moment to locate each item and ensure they are in good working condition.In today’s digital world, high-speed internet is more important than ever. With so many different options available, it can be difficult to decide which broadband provider is the b...Accessibility Resource Center Skip to main content. Personal Business. StoresStep 3: Post the Equipment. After packing the equipment, you should post it to the Verizon FiOS return address. Verizon FiOS may provide you with a pre-paid label for shipping …Stay away unless forced! These new arris boxes are junk and a pain to setup. I have the Fios One keeps turning my one TV back on unless I leave the HDMI cable unplugged. And so far in 3 days I cannot get the Fios One Mini to activate over WiFi or Coax. Im tempted to plug my old Cisco boxes back in and return this new stuff to Verizon.Experience Verizon’s 100% fiber-optic Fios internet service. Check out our 1 Gig plan. ... With no hidden fees or equipment charges. With Auto Pay and select 5G Mobile plans. Check availability. Or, call us at 1-800-258-3411 to order. ... you must return the Verizon-owned Wi-Fi Extender or you'll be charged an unreturned equipment fee of $175..
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Cajon junction weather | Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966)." This issue really should be saved. How can I access and print the label for returning the Fios equipment? Please let me know as soon as possible. Thanks for your help!You have to choose a store that accepts FiOS equipment. In my case it was actually a wireless authorized reseller and not a retail Verizon store. Reply tandthezombies • Additional comment actions. I've successfully returned Verizon equipment at one of their stores so you should be able to do the same Reply ...Existing equipment you must DISCONNECT AND RETURN • Video Media Servers(s) with their Power Cord(s) CURRENT VIDEO MEDIA SERVER 3. Place your old Video Media Server(s) with Power Cord(s) in the shipping box and return them to Verizon using the pre-paid label. Or, bring the equipment to any UPS store where they will pack and ship it for …...
California dmv driving book | Just an update here. By 09/2023, the Verizon agent mentioned that UPS store no longer accepts Fios equipment returns and I have to go to the store to return them. "I have …Accessibility Resource Center Skip to main content. Personal Business. Stores...
Run around lyrics | How to return your Fios equipment. You must contact us to start the return process. We’ll let you know which UPS stores are near your address so you can drop off your return. Or you can use the UPS find a store tool. Any UPS store will accept the return. You can use the packaging and shipping label we provided, but it isn’t required. How do I connect a Wi-Fi device to the Fios Router? Access the Wi-Fi setting on your Wi-Fi device, then select your Fios Router using the Wi-Fi name or Wi-FI network name (ESSID) shown on the label located on the back panel of your router. Enter the Wi-Fi password or Wi-FI password (WPA2 key). The default password/key is also shown on the label....
Metro by t mobile pay my bill | Still being charged for returned equipment. 08-06-2018 04:23 AM. I had my service upgraded to gigabit fios on 6/9. During that upgrade, the technician took my old gateway device, processed it, and installed a new gateway. After 4 hours of debugging (the technician didn’t arrive until 8:30 pm, so we were already past midnight) we could only ...Ex. you ship it to Verizon via UPS and UPS accidentally sends it to the wrong location or it gets damaged/lost in transit, you will be held responsible for the equipment. You can have the company ...Mar 23, 2018 ... This is a general overview of the equipment that you see with Verizon FiOS. This is a setup in a condo in new york city....
Cuban link chain amazon | The nearest verizon fios store to return equipment locations can help with all your needs. Contact a location near you for products or services. Here are the details about the nearest Verizon Fios store where you can return your equipment: What is the address of the nearest store? 123456 Main St, City, State 12345.10-16-2012 05:39 AM. Traditionally there are 3 ways to return Verizon equipment. Probably the easiest is to simply take it into a Verizon Experience Store if there is one within reasonable driving distance and hand it in across the counter. You also at least used to be able to simply drop the equipment off at any UPS store, and they would ship ......
Automobile parts stores | How to Claim the Payout. Verizon will pay $100 million into a fund to settle claims over a misleading administrative charge if the agreement is approved. You could be eligible for …Existing equipment you must DISCONNECT AND RETURN • Video Media Servers(s) with their Power Cord(s) CURRENT VIDEO MEDIA SERVER 3. Place your old Video Media Server(s) with Power Cord(s) in the shipping box and return them to Verizon using the pre-paid label. Or, bring the equipment to any UPS store where they will pack and ship it for …Return old fios router. Hkc1. Newbie. 08-26-2020 03:34 PM. I recently upgraded my internet and bought a new router from Verizon for it. On my latest bill I am told I need to return my old router to Verizon but I did not receive a return kit. I tried calling the number given on the back of my bill for their return specialists but they couldn't ......